If you’re eligible for the BISP Rs. 13,500 payment but still haven’t received it, or faced deductions and biometric issues, there’s good news. You no longer need to stand in queues or wait on hold — now you can submit your BISP payment complaint directly via WhatsApp.
With WhatsApp being the most-used app in Pakistan, BISP has launched a dedicated WhatsApp complaint system that is live and operational for all provinces.
Why WhatsApp for BISP Complaints?
BISP’s new WhatsApp feature makes it easier for users to:
-
Lodge payment complaints from home
-
Get updates without visiting BISP offices
-
Send screenshots or receipts instantly
-
Avoid long waiting times on helplines
This new service is especially helpful for women in remote areas who can’t travel easily.
Official WhatsApp Numbers for BISP Complaints – July 2025
| Province/Region | WhatsApp Number |
|---|---|
| Punjab | 0325‑5365520 |
| Sindh | 0325‑5365473 |
| Balochistan | 0325‑5365469 |
| KP / AJK / Gilgit-Baltistan | 0325‑5365476 |
How to Send a Complaint Step-by-Step
-
Save the WhatsApp number for your region
-
Start a new chat with that number
-
Type a clear message with the following details:
-
Full name
-
CNIC number
-
Nature of the issue (e.g., payment not received, error in eligibility)
-
Date of last SMS or visit
-
-
Attach documents or screenshots (optional)
-
Send and wait for confirmation reply (usually 2–3 days)
Tip: Always include your own CNIC number, even if you’re using someone else’s phone.
BISP Update: BISP July 2025 Eligibility Under Review?
When Should You Use WhatsApp to Complain?
Use this method if:
-
You’re eligible but didn’t get the Rs. 13,500 payment
-
You received a partial payment
-
Your biometric verification failed at the center
-
You were wrongly marked ineligible
-
The agent asked for illegal deductions
-
Your CNIC record is not updated
Alternative Complaint Channels (If WhatsApp Doesn’t Work)
If you don’t get a reply on WhatsApp, try:
-
📞 Calling the BISP Helpline: 0800-26477
-
🌐 Visiting: bisp.gov.pk
-
🏢 Going to the nearest BISP Tehsil Office
-
🧾 Submitting a written complaint with proof
FAQs – WhatsApp Payment Complaint System
Q1: How soon will I get a reply?
Within 48–72 hours, depending on complaint volume.
Q2: Can I use WhatsApp for Taleemi Wazaif issues?
Yes, these numbers handle BISP and Taleemi Wazaif complaints.
Q3: What documents can I send?
Payment slip, CNIC image, eligibility screenshot, or photo proof.
Q4: Is this service free?
Absolutely. There’s no charge for WhatsApp complaints.
Q5: Can someone else complain for me?
Yes, but mention your correct name and CNIC clearly.
Final Words
The BISP WhatsApp Complaint system is a big step forward in making government support more accessible. If you’re facing issues with your Rs. 13,500 July 2025 payment, use this easy and official method to get help quickly.
Just send one message to the right number with your details — and stay one step closer to receiving the support you deserve.